Shipping Policy
Cradella Shipping Policy
At Cradella, our goal is to make your shopping experience seamless, reliable, and worry-free. We’ve designed our shipping policy to ensure your order arrives quickly, securely, and with full transparency.
Shipping Destinations
We proudly ship worldwide.
If your shipping address is entered at checkout and shows as unavailable, it means we are currently unable to deliver to your location.
Order Processing & Handling
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Order Cutoff Time: Orders placed before 5:00 PM EST are processed the same business day. Orders placed after this cutoff will be processed the next business day.
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Handling Time: Packaging and processing usually takes 1–2 business days (Monday–Friday). Please allow additional time during high-demand or promotional periods.
Estimated Delivery Times
Once processed, delivery usually takes 6–15 business days, depending on the destination.
Average transit times & shipping costs by region:
| Country/Region | Transit Time | Shipping Cost | Free Shipping Threshold |
|---|---|---|---|
| United States | 6–7 business days | Standard: $5.99 / Express: $11.95 | Free over $70 |
| US – Alaska & Hawaii | 6–7 business days | $15.00 | No free shipping |
| United Kingdom | 9–15 business days | £4.00 | Free over £60 |
| Australia | 9–15 business days | $13 AUD | Free over $100 AUD |
| Canada | 9–15 business days | $14.99 CAD (Discounted: $9.99 CAD) | Free over $100 CAD |
| Europe | 9–15 business days | $7.83 USD | Free over $70 USD |
| Middle East | 9–15 business days | $7.83 USD | Free over $70 USD |
| Saudi Arabia | 9–15 business days | 48.50 SAR (reduced to 24.00 SAR for mid-tier orders) | Free over 375 SAR |
| Israel | 9–15 business days | $9.15 USD | No free shipping |
| South America | 9–15 business days | $7.83 USD | Free over $70 USD |
| Rest of the World | 9–15 business days | $7.83 USD | Free over $70 USD |
Estimated total delivery time (including processing): 7–18 business days.
Please note: delivery times are estimates and may vary due to carrier delays, weather, holidays, or other unforeseen circumstances.
Shipping Carriers
We work only with trusted global carriers to ensure safe, efficient delivery:
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USPS
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UPS
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FedEx
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Royal Mail (UK)
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Yodel (UK)
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DHL (EU & International)
The carrier for your order will be chosen based on weight, size, and destination to ensure the fastest service.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with your tracking number and a link to track your package in real time.
If your tracking does not update within 48 hours, please contact our support team for assistance.
Lost, Delayed, or Damaged Orders
We take every precaution to deliver your products safely. If an issue arises, we’re here to help:
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Delayed Packages: Allow 1–2 extra business days beyond the estimated window. For significant delays, contact us.
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Lost Packages: If tracking shows delivery but you haven’t received your order, contact us immediately so we can investigate.
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Damaged Items: Please report damage within 48 hours of delivery, retain the packaging, and provide photos. We’ll arrange a replacement or refund.
Questions or Concerns?
Our customer care team is here to help.
Contact Information:
📧 Email: info@cradella.com
Customer Support Hours: Monday–Friday, 9:00 AM – 8:00 PM EST
We respond to all inquiries within 12 hours.
✨ At Cradella, your trust means everything. We’re committed to ensuring your skincare journey is as smooth and satisfying as the results our products deliver.